Missing a component or experiencing a manufacturing defect?

We're happy to help!

Before You Submit

  • Requests must be submitted within six months of delivery.
  • Proof of purchase and clear photos are required.
  • Cosmetic imperfections that don't affect gameplay are not eligible for replacement.

Processing & Shipping Times

Replacement requests typically take 4–8 weeks to process, depending on request volume.

Once processed, replacements may take an additional 2–4 weeks to ship. Delivery time is not included in this estimate.

Approved replacements ship free of charge. International customs or import fees may apply.

Ready to Submit?

Complete the form below with your product details, a description of the issue, and supporting photos. Please be aware that the form only accepts JPG and PNG files and will not accept HEIC or video files.

For additional assistance, contact support@dicethrone.com.

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STEP 2
CAUSE FOR REQUEST

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COMPONENT DETAILS

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STEP 4
SHIPPING INFO

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Please add photo(s). If your item is missing, please send a photo of what you did receive.
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REVIEW DETAILS

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Does this look correct?

Yes, take me to submit
No, let me make a correction

REQUEST WAS SENT

Do you have another item request?

YES
NO